FAQs

Following the COVID-19 pandemic, our Resort is now fully cashless. We accept card payments in our restaurants, bar and boutique. 

In short, lots. In detail…

• Free Wi-Fi
• Full Scottish breakfast 
• Free leisure access (includes pool and gym)
• Best rate guaranteed
• Bigger choice of bedrooms than you’ll find on other websites (such as Booking.com, Trivago etc.) 

Check in from 3:00pm on your day of arrival and checkout by 11:00am on your day of departure

Of course. Although, we do only allow two well behaved dogs per room and there is a charge of £20 per night.

We offer plenty of ‘add-ons’ – flowers, chocolate, wine – you’ll find them all under the ‘Personalise your stay’ section when making your booking.

Yes, we’ve made every effort to ensure that our facilities are accessible for all our guests. In fact, you can find out a lot more about our accessible facilities in the separate accessibility FAQ.

All of our rooms are non-smoking, with smoking being prohibited inside the building too. Smoking inside our rooms will incur an automatic £250 charge (making it the most expensive cigarette you have ever had).

We’d highly recommend booking in advance to avoid any disappointment as we tend to fill up around three weeks in advance. However, if you’re lucky and we have availability left then you are able to book treatments online during your stay with us.

Yes but we do have limited space so we can’t guarantee you will all be able to fit into the same time slot. If you’re planning a group getaway then you should check out our Events section.

We want you to feel as relaxed as possible so wear what you feel comfortable in however to receive the full benefits of the treatments we would recommend that you leave the areas that you want worked on unclothed (e.g. back, shoulders, legs, etc). We’ll leave you alone in your treatment room to change down to your level of comfort and our therapists ensure you’re professionally covered throughout your treatment, only exposing the area they’re working on.

Your treatment time is generally 25 or 50 minutes. This includes a consultation before and aftercare after your treatment.

We recommend arriving five minutes before your treatment to fill out any paperwork. Please understand that a late arrival may mean that the treatment time is reduced or unable to be honoured and our cancellation policy will still apply.

Unfortunately not. Our spa is located downstairs, towards the front of the building, and is in no way connected to our leisure facilities. Sorry about that.

Our spa treatments are available to anyone over the age of 18, whether they’re staying with us here at the hotel or not. For those under 18, we do offer manicures and pedicures but we’re not able to offer any massages.

Some of the treatments we offer aren’t suitable for all our guests. We request that you tell us about any medical conditions, such as allergies, heart conditions, cancer, epilepsy or recent operations, during the consultation with your therapist before your treatment. Similarly, we’ll need to know about your pregnancy so that we can safely pamper you and your baby.

Yes, we offer a wide selection of gift vouchers which can be bought online. Gift vouchers can be printed at home or emailed to your loved one in minutes

We have gift vouchers for just about everything. Activities, overnight stays, dinner, monetary… we are sure you will find something to make one happy giftee.

Click here for details.

In a word - yes.

Rooms with plenty room to move? We’ve got those. Restaurant with space to get around? There’s heaps. Easy access to the beautiful town of Peebles and the River Tweed? Absolutely. Everyone’s welcome at Peebles Hydro – and we’re always looking for ways to improve accessibility.

Parking
Our easy-access parking couldn’t be closer to the main entrance, and we also have a reserved drop off zone. Once you’re parked, take our lift up to reception to check in. Take our lift up or down to your floor, or simply proceed along the corridor.

Stay
Need a bit more space? We have large front facing rooms with wheelchair-accessible bathrooms – including handrails and a seat. We also have inter connected rooms, if you want to be close to a friend or loved one. Not sure? Just give us a call and we’ll talk you through the options.

Eat
There’s plenty of room at our tables. We’ve made it easy for people in wheelchairs to maneuver around our restaurant. What about the toilets? There are accessible ones near to the restaurant.

Spa
A quick half hour pick-me-up. Or a full day of gentle pummelling, heady aromas and new sensations. Just let us know what you have in mind, and we’ll book you into one of our treatment rooms. Simply pop in the lift and take it to our spa at basement level.

Leisure
Our pool has changing/shower facilities and is accessible by wheelchair. At the moment don’t have a hoist for lifts into the water.

Guide Dogs
We are a dog friendly hotel, so it goes without saying, guide dogs and hearing dogs are always welcome at Peebles Hydro.

For more specific information, give us a call on 01764 651 846 (open 9:00am–8:00pm Mon-Fri and 9:00am–5:00pm Sat-Sun). Already arrived? Just ask, we’re on hand to help make sure you have the best